Privacy Policy
1. Introduction
Access Health Online ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our services, including through our website www.accesshealthonline.com.au, you consent to the practices described in this policy.
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2. Collection of Personal Information
We collect personal information necessary to provide our telehealth psychology services, including:
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Contact Details: Name, address, email, and phone number.
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Demographic Information: Date of birth, gender, and occupation.
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Health Information: Medical history, mental health care plans (MHCP), Medicare details, and other relevant health information.
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Payment Information: Billing details for services not covered by Medicare.
3. Methods of Collection
We collect personal information through:
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Direct Interactions: When you register on our Client Booking Portal, complete intake forms, or communicate with us via email or phone.
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Referrals: From your General Practitioner (GP) or other healthcare providers with your consent.
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Website Usage: Through cookies and similar technologies to enhance user experience.
4. Use of Personal Information
We use your personal information to:
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Provide Services: Deliver telehealth psychology services, including assessments, diagnoses, and treatments.
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Billing and Administration: Process Medicare claims and manage payments for services.
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Communication: Send appointment reminders, service updates, and respond to inquiries.
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Compliance: Fulfill legal and regulatory obligations, including reporting requirements.
5. Disclosure of Personal Information
We may disclose your personal information to:
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Healthcare Providers: Other professionals involved in your care, with your consent.
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Medicare and Insurers: For billing and rebate purposes.
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Legal Obligations: When required by law, such as mandatory reporting or court orders.
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Service Providers: Third-party providers who assist in delivering our services, bound by confidentiality agreements.
6. Data Security
We implement reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes secure storage solutions and encrypted communication channels.
7. Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us at admin@accesshealthonline.com.au.
8. Cross-Border Disclosure
We do not typically disclose personal information to overseas recipients. If such disclosure is necessary, we will obtain your consent and ensure the recipient complies with the APPs or equivalent privacy laws.
9. Use of Cookies
Our website uses cookies to improve user experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
11. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact:
Email: admin@accesshealthonline.com.au
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By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.