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Terms and Conditions

1. Introduction

Welcome to Access Health Online (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our telehealth psychology services, including any interactions with our website (www.accesshealthonline.com.au) and associated systems. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

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2. Eligibility Our services are available to individuals who:

  • Reside in Australia.

  • Are 18 years or older or have the consent of a parent or legal guardian.

  • Have a valid referral under a Mental Health Care Plan (MHCP) if claiming Medicare benefits.

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3. Scope of Services

Access Health Online provides telehealth psychology services, including assessments, therapy sessions, and consultations, delivered by accredited professionals such as Clinical Psychologists, General Psychologists, and Mental Health Social Workers.

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4. Fees and Payment

4.1 Fees

  • Fees are applicable for services not covered by Medicare or for clients without a valid MHCP referral.

  • All fees are clearly communicated at the time of booking.

4.2 Payment Terms

  • Payments must be made before or at the time of your appointment unless prior arrangements have been made.

  • Accepted payment methods include credit/debit cards and bank transfers.

4.3 Medicare Rebates

  • Clients with valid MHCP referrals may be eligible for Medicare rebates. It is your responsibility to ensure that your referral is valid and submitted prior to the appointment.

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5. Cancellation and Refund Policy

5.1 Cancellation Policy

  • Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid a late cancellation fee.

  • Late cancellations or missed appointments may incur the full session fee.

5.2 Refunds

  • Refunds will only be provided in exceptional circumstances and at our discretion.

  • If a technical issue prevents the completion of a telehealth session, we will reschedule the session at no additional cost.

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6. Client Responsibilities By using our services, you agree to:

  • Provide accurate and complete information, including medical history and referrals.

  • Maintain a stable internet connection and suitable environment for telehealth sessions.

  • Respect the professional boundaries and advice of our clinicians.
     

7. Privacy and Confidentiality

We are committed to protecting your personal information in accordance with our Privacy Policy. Please review the Privacy Policy for details on how we collect, use, and disclose your information.
 

8. Limitation of Liability To the maximum extent permitted by law:

  • Access Health Online will not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

  • We do not guarantee specific outcomes from therapy sessions, as results may vary depending on individual circumstances.
     

9. Intellectual Property

All content on our website and materials provided during sessions are the property of Access Health Online. You may not copy, reproduce, or distribute any content without our prior written consent.

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10. Termination

We reserve the right to suspend or terminate your access to our services if you breach these Terms or engage in conduct deemed inappropriate or harmful.

 

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. The latest version will be available on our website. Continued use of our services indicates your acceptance of the updated Terms.

 

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in New South Wales.

 

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: admin@accesshealthonline.com.au
 

By using Access Health Online’s services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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